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CTM Event Trigger Machine
Business
— Select business —
↻
+ Add business (with members)
Business name
Mobile number
↻ random
Members (optional — rows with an empty first name are skipped)
+ Add another member
Create business
Webhook URL (auto)
Customer number
— Select a business first —
↻
+ Add customer
First name
Last name
↻ random
Add customer
Agent / business line
— Select a business first —
More settings
Webhook base URL
Workspace:
—
Account ID
Agent name
Campaign / source
Direct
Google Ads · Brand Search
Google · organic
Facebook · paid social
Call talk time (s)
Ring time (s)
Delay between events (s)
no-cors mode (if the server has no CORS headers)
📞 Call
Conversation (transcript + AI summary)
IVR (applied on start)
Duration
IVR tags go on the start event. Duration = talk time on answered calls, ring time on unanswered, message length on voicemail.
▶ Start call
■ Stop
💬 Text message
⬇ Inbound
⬆ Outbound
Send message
▶ Play SMS thread
⚡ Fire a single event
Log
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· Errors
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· ID
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